Refund policy

We have a 30-day after-sales policy, which means you can apply for after-sales service within 30 days of receiving the goods.

Pay attention to non-returnable goods

Certain types of goods cannot be returned, such as perishable handicraft perishable goods (like food, flowers or plants), custom-made products and personal care products (like beauty products). We also do not accept returns of dangerous materials, flammable liquids or gas products. If you have any questions or concerns about a specific product, please contact us.

Returns are subject to certain conditions. Your goods must be in the same condition as they were received, unworn or unused, labeled and in their original packaging. You also need to provide a receipt or proof of purchase.

To start a return, you can contact us at xiaoying5201999@outlook.com. If we accept your return, we will send you a return shipping label along with instructions on the delivery method and location of the package. We do not accept goods that are returned directly without applying for a return.

Damage and problems

Please check the goods in your order upon receipt. If the goods are defective, damaged or sent wrongly, please contact us immediately so that we can assess and correct the problem.

Exchange goods

The fastest way to ensure obtaining the required goods is to return them and purchase new items when the returns are accepted.

 

Refund

After we receive and inspect your returned goods, we will notify you to inform you whether the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please remember that your bank or credit card company also needs some time to process and handle the refund.

If you have not received a refund within 15 working days of our approval of the return, please contact us at xiaoying5201999@outlook.com.